Last Updated: 4-16-2026
📦 Returns & Refund Eligibility
Because our products include perishable items, we cannot accept returns on opened or used products. However, we will gladly work with you to resolve any problems.
You may be eligible for a refund or replacement if:
- You received the wrong item
- There is a quality or safety concern with the product
To qualify for a refund or replacement, issues must be reported within 1 day of delivery.
📝 How to Request a Refund or Replacement
Please email us at bakesomethingsweet.com or call 251-622-5354 with the following:
- Your full name
- Order number
- Photos of issue
- A brief description of the issue
We will review your request within 48 hours and provide the next steps.
❌ Non-Refundable Items
For safety and sanitation reasons, we cannot offer refunds or returns on:
- Opened or used food products
- Custom orders
- Sale/clearance items
- Products not purchased directly from Something Sweet Bake Shop
💲 Refund Processing
If your refund is approved:
- Refunds are issued to the original payment method
- Processing time is typically 3–7 business days, depending on your bank
- If you receive a replacement instead of a refund
📍 In-Person Event Purchases
For items bought instore or events:
- All sales are final, except in cases of defect or safety concerns
- Issues must be reported within 24 hours of purchase
🐶 Our Promise
At Something Sweet Bake Shop, we stand behind the products we sell. If something isn’t right, we’ll make it right.
If you have any questions about this policy, contact us at:
📧 bakesomethingsweet.com
📞 251-622-5354